Utility Billing

About the Department

Welcome to the City of Pilot Point's Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.

We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.


The services provided by the department include:

  • Initiation and disconnection of utility accounts
  • Monthly reading of water meters
  • Monthly billing of water, sewer, trash and drainage
  • Collection of utility payments through various methods

After Hours Emergency

If you are experiencing a water/sewer emergency, please call 940-368-0985.  You will be connected with the person on-call from Public Works.

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