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1. Which Rhino Cart is trash? recycle?

Trash: Black Cart with Black Lid

Recycle: Black Cart with Green Lid (RECYCLE ONLY: Sticker on cart)

2. When is my trash service day?

Starting November 1, 2021

Wednesday, if your service address is on Main Street or north of Main Street.

Thursday, if your service address is south of Main Street.

3. We currently only have one trash cart, but we want two. What do we do?

You will need to submit a request for an additional cart after November 1, 2021.   This will let us know that you are aware there is an additional fee, and you consent to the charges.

4. When will my recycling be picked up?

Starting November 1, 2021

Wednesday, if your service address is on Main Street or north of Main Street.

Thursday, if your service address is south of Main Street.

5. How often is recycle service?

Weekly

6. Why wasn't my recycling picked up?

Your recycling may not have been picked up due to the following reasons:

• Trash was included with the recycling.
• The cart was too full. The cart lid must be closed.
• The cart contained prohibited items.

Please refer to the complete list of guidelines for trash and recycling pickup.

7. What do I do if I have bulk items that need to be picked up?

Rhino Removal provides bulk trash service every other week on your service day.

Please see the delivery schedule

8. Can we still use personal trash cans to put unbundled limbs inside and set out for bulk removal?

No. If brush is not tied and bundled the resident will be given a green tag with an explanation, but the brush will not be collected.

9. How do I add a trash or recycling cart to my account?

The primary contact on the account must submit a Request Additional Toter Form to Utility Billing.

10. I didn’t get my cart (carts). What do I do?

If it is after 11/01/2021 and you still don’t have carts, please contact City Hall at (940)686-2165 and report your missing containers.  Rhino Removal will have the cart delivered within 24 hours.

11. What do I do if my cart is damaged?

Report the damage to Utility Billing by submitting the Damaged Toter Form.