Request New Service

New Service ~ Residential

Complete the Residential Utility Application and submit a signed application, along with a valid picture ID by email to Utility Billing Clerk or fax to (940) 686-4338.

New Service Connection Fee: A Service Connection Fee (Connect Fee) shall be charged to a customer's account when the water meter is turned on for new service and the fee shall be paid prior to service being turned on as follows:

Class I - Residential:
$100.00 for 3/4" meter
$150.00 for 1" meter or fraction thereof, plus $50.00 for each inch over two (2") inch meter

Class II and Class III - Commerical, Industrial, Irrigation and Multi-Family:
$150.00 for 3/4" meter
$200.00 for 1" meter or fraction thereof, plus $100.00 for each inch over 2" inch meter

Customers that have had prior service within the past two (2) years, for a minimum of twelve (12) consecutive billings without being delinquent.

New Service ~ Commercial

Complete an Application for Commercial Service and submit signed application along with a valid picture ID by email to Utility Billing Clerk or fax to (940) 686-4338.

Landlord Accounts

Landlords using water & sewer services to clean a Single Family Residence for rental, for no more than 14 days, the Service Connection Fee shall be twenty dollars ($25.00). Landlords needing service for more than 14 days shall comply with New Service Connection requirements. Landlords may be asked to provide proof of ownership of the property, in order to establish a Landlord account.

Transferring Services

A Transfer of Service fee of forty dollars ($40.00) shall be charged to a customer's account when the water service is transferred from one location to another on the City Utility System.

Request for Utility Service Disconnect

Complete a Request for Disconnect Form and submit signed request, along with a valid picture ID by email to Utility Billing Clerk or fax to (940) 686-4338.

Deposits

FINAL BILL ~ RETURN OF DEPOSIT: The Utility Service Deposit or a portion thereof will be paid to the customer when final service is rendered, providing the final bill has been paid or after the deposit has been applied toward the final bill. Please be sure to provide us with your forwarding address.

DEPOSITS REQUIRED DUE TO NON-PAYMENT:

In the event a customer's water service is terminated for non-payment, to re-establish customer's account, a Utility Service Deposit shall be required prior to service reconnection. A Utility Service Deposit shall remain in an account held by the City for the life of the customer's account. The deposit will be charged as follows:

Residential - $100

Commercial - $150 (Additional fees may apply for non-standard sized meters.)