***UPDATE: A message from Waste Connections: "We are receiving new guidance about the amount of time that the Covid-19 virus will last on solid surfaces, waste paper, and cardboard being 72 hours. In an effort to reduce the risk of exposure to our TEAM Members and to insure that we focus on putrescible waste we will need to discontinue picking up items that are outside of the collection cart to include bulk items. Effective Monday, March 23, 2020 we will only service material that is contained inside of the collection carts. Bulk, compost, brush and extra items outside of carts will not be serviced in an effort to protect our TEAM Members from exposure. Hilmar Bobadilla | Site Manager"**
Welcome to the City of Pilot Point's Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.
We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.
The services provided by the department include:
If you are experiencing a water/sewer emergency, please call 940-368-0985. You will be connected with the person on-call from Public Works.