Utility Billing

Keep Pilot Point Beautiful 15th Annual Trash Off Postponed: In response to the public health emergency declaration regarding COVID-19, the City of Pilot Point has made the decision to postpone the event scheduled for Saturday April 18 Keep Pilot Point Beautiful 15th Annual Trash Off. This event will be postponed until further notice. Watch this page for further updates.

***UPDATE: A message from Waste Connections: "We are receiving new guidance about the amount of time that the Covid-19 virus will last on solid surfaces, waste paper, and cardboard being 72 hours. In an effort to reduce the risk of exposure to our TEAM Members and to insure that we focus on putrescible waste we will need to discontinue picking up items that are outside of the collection cart to include bulk items. Effective Monday, March 23, 2020 we will only service material that is contained inside of the collection carts. Bulk, compost, brush and extra items outside of carts will not be serviced in an effort to protect our TEAM Members from exposure. Hilmar Bobadilla | Site Manager"**

The Utility Billing department now has the ability to contact residents with updates via email, text message, and automated telephone calls.  However, we can only reach you if we have current contact information.  Please login to WaterSmart  Customer Portal  and update your contact information.

About the Department

Welcome to the City of Pilot Point's Utility Billing and Collection Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.

We are the principal business office of the City and are responsible for the billing and collection efforts for water, sewer, trash and drainage fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.

Services

The services provided by the department include:

  • Initiation and disconnection of utility accounts
  • Monthly reading of water meters
  • Monthly billing of water, sewer, trash and drainage
  • Collection of utility payments through various methods

After Hours Emergency

If you are experiencing a water/sewer emergency, please call 940-368-0985.  You will be connected with the person on-call from Public Works.