Managing Utility Account during COVID-19

DROP BOX PAYMENT
 There is a drop box on the northwest side of City Hall off of Jefferson St.  We urge residents not to make cash payments by drop box.  Please make payment using check or money order.  Include with your check or money order the payment coupon from the billing statement you received.  If payment coupon is not available it is required that you also include your name and address.

ONLINE PAYMENT

Online payments will continue to function as they always have. You will need a copy of your original bill (it will be Green, not Red). In the upper right corner of your statement you will find your account number and pin number. Once you have your bill in hand follow these steps.  There is a quick link from the home page for "Online Payments".  Following that link will bring you to a second page where you will follow the link for "Pay Water Bill".  This will take you to the "Pay Water Bill" page that lists your options for payment.  You will see the word ONLINE  underlined, click on it. You will be routed to the "Online Account Login" page.  There you will see a box on the left side of screen that has a hammer and wrench forming an "X" and the words "how to..." On this page is a Table of Contents for a help document outlining the options you have for managing your account. To login for payment enter your utility account number.  Utility Account Numbers are divided into 3 sections by  hyphens.  Enter each set of numbers into the appropriate field.  Now go down to the Password/Pin field and enter your Pin number. When submitted you will see your account information.  Verify that the information that you are seeing is yours and accurate.  Hover over the blue button "Action to Perform". Choose from the drop down menu the action you wish to preform.