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Why wasn't my recycling picked up?

Your recycling may not have been picked up due to the following reasons:

  • Trash was included with the recycling.
  • The cart was too full. The cart lid must be closed.
  • The cart contained prohibited items.

Please refer to the complete list of guidelines for trash and recycling pickup.

Show All Answers

1. Which Rhino Cart is trash? recycle?
2. When is my trash service day?
3. We currently only have one trash cart, but we want two. What do we do?
4. When will my recycling be picked up?
5. How often is recycle service?
6. Why wasn't my recycling picked up?
7. What do I do if I have bulk items that need to be picked up?
8. Can we still use personal trash cans to put unbundled limbs inside and set out for bulk removal?
9. How do I add a trash or recycling cart to my account?
10. I didn’t get my cart (carts). What do I do?
11. What do I do if my cart is damaged?