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Waste & Recycle

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1. When do I stop using my Waste Connections receptacles?

Recycle: 10/20 and 10/21

Trash: 10/25 and 10/26

2. What if I won’t be home to set out my Waste Connections carts on Wednesday 10/27/2021?

Waste Connections will be removing their carts on service days.  If you will be unable to set out carts on your last Waste Connections service day, set them out when you can and contact utility billing through email, ub@cityofpilotpoint.org and we will let Waste Connections know that your receptacle is out for removal.

1. Final Waste Connections Recycle service day (10/20 and 10/21)
2. Final Waste Connections Trash service day (10/25 or 10/26)

3. What do I do with my waste in the interim?

Recycle can be bagged and stored until your Rhino cart (Black cart with Green Lid - RECYCLE ONLY sticker) arrives or you may place recycling in your green Waste Connections cart to be sent to the landfill.

Trash will be recovered from Waste Connections on 10/25 and 10/26, new Rhino cart (Black cart with Black Lid) will be delivered 10/27/2021.  

4. My trash hasn't been recovered from Waste Connections receptacle. What do I do?

As of 10/28/2021 Waste Connections has informed us that they are still in town recovering trash and removing toters.  Please be patient and leave your receptacles at the curb. If it is after November 1st please email ub@cityofpilotpoint.org and we will forward the email to Waste Connections.

5. What is the new monthly service fees for Rhino Removal?

Residents inside City Limits: $14.14/monthly

Residents outside City Limits: $27.57/monthly

Additional Trash Cart: $6.90/monthly

Additional Recycle Cart: $6.00/monthly

6. Which Rhino Cart is trash? recycle?

Trash: Black Cart with Black Lid

Recycle: Black Cart with Green Lid (RECYCLE ONLY: Sticker on cart)

7. When is my trash service day?

Starting November 1, 2021

Wednesday, if your service address is on Main Street or north of Main Street.

Thursday, if your service address is south of Main Street.

8. I have 2 trash carts and want to keep 2 trash carts. What do I need to do?

You won’t need to do anything.  The first wave of deliveries will sweep the entire city placing one of each cart.   Rhino will make a second sweep delivering additional trash carts to the homes that already have that service charge on their account.  IF you have not received your additional cart by November 1, 2021, please call City Hall (940) 686-2165 to report the missing cart.

9. We currently only have one trash cart, but we want two. What do we do?

You will need to submit a request for an additional cart after November 1, 2021.   This will let us know that you are aware there is an additional fee, and you consent to the charges.

10. When will my recycling be picked up?

Starting November 1, 2021

Wednesday, if your service address is on Main Street or north of Main Street.

Thursday, if your service address is south of Main Street.

11. How often is recycle service?

Weekly

12. Now that we have recycle weekly, I don’t need my additional recycle cart. What do I do?

You won’t need to do anything.  Each Residential home will receive one recycle container for weekly recycle service.

13. What if I still want 2 recycle carts?

You will need to submit a request for an additional cart after November 1, 2021.   This will let us know that you are aware there is an additional fee and you consent to the charges.

14. Why wasn't my recycling picked up?

Your recycling may not have been picked up due to the following reasons:

• Trash was included with the recycling.
• The cart was too full. The cart lid must be closed.
• The cart contained prohibited items.

Please refer to the complete list of guidelines for trash and recycling pickup.

15. What do I do if I have bulk items that need to be picked up?

Rhino Removal provides bulk trash service every other week on your service day.

Please see the delivery schedule

16. Can we still use personal trash cans to put unbundled limbs inside and set out for bulk removal?

No. If brush is not tied and bundled the resident will be given a green tag with an explanation, but the brush will not be collected.

17. How do I add a trash or recycling cart to my account?

The primary contact on the account must submit a Request Additional Toter Form to Utility Billing.

18. I didn’t get my cart (carts). What do I do?

If it is after 11/01/2021 and you still don’t have carts, please contact City Hall at (940)686-2165 and report your missing containers.  Rhino Removal will have the cart delivered within 24 hours.

19. What do I do if my cart is damaged?

Report the damage to Utility Billing by submitting the Damaged Toter Form.