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1. Why wasn't my recycling picked up?

Your recycling may not have been picked up due to the following reasons:

• Trash was included with the recycling.
• The cart was too full. The cart lid must be closed.
• The cart contained prohibited items.

Please refer to the complete list of guidelines for trash and recycling pickup.

2. How do I add a trash or recycling toter to my account?

The primary contact on the account must submit a Request Additional Toter Form to Utility Billing.

3. When is my trash service day?

Monday, if your service address is on Main Street or north of Main Street.

Tuesday, if your service address is south of Main Street.

4. When will my recycling be picked up?

The City of Pilot Point contracts with Waste Connections for recycling pickup.  Addresses on Main St. and north of Main St. are picked up every other Wednesday.  Addresses south of Main St. will be picked up every other Thursday.

5. What do I do if I have bulk items that need to be picked up?

** Bulk dates have temporarily been changed  to occur on the Friday before the originally scheduled pick up date.**

Bulk trash service is provided on the first and third Saturday of the month.  All items must be out by 7:00 AM. It is not necessary to schedule a pick up.

6. What do I do if my toter is damaged?

Report the damage to Utility Billing by submitting the Damaged Toter Form.